Accessing a Decedent’s Hotmail Account

If a family member or fiduciary would like to access a deceased person’s Hotmail account (Microsoft’s free Web–based e–mail service, also known as Microsoft Windows Live Hotmail), hopefully, the person planned ahead and left the account username and password. If not, it may be possible to access the e–account from the deceased person’s home computer or smartphone—the password may be saved to automatically log into the account.

If you don’t have the password, Microsoft has a password reset page to try. Otherwise, with the appropriate documentation, Microsoft will allow the personal representative (executor) of the person’s estate to access the decedent’s e-mail. Details of what information they require and where to mail or fax the information is available here: Microsoft’s policy is not to provide or reset the password for the account of deceased user.

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